GENERAL CONDITIONS OF SALE
IDENTIFYING DATA In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the following data are reflected below: The company that owns the website https://artejavane.com (hereinafter referred to as ARTE JAVANE) is Koldobika Salas Giralt, with address for these purposes at, c / San Vicente, 13 | 31192, Aranguren (Navarra) and with VAT number: 72707980N
- RECEPTION OF MERCHANDISE
It is essential that at the time of receipt of the goods, the invoice assigned to the carrier is indicated. Any incident that may be in the state of the packaging must be informed to ARTE JAVANE by e-mail to firstname.lastname@example.org within a maximum period of 24 hours from the reception of the package.
If the package presents significant damages with which it is believed that the product could have been damaged, the recipient must immediately rejected it and notified ARTE JAVANE.
- RETURN OF MERCHANDISE / TERMS AND CONDITIONS
The customer will have a period of 14 days from receipt of the product to send any claim to ARTE JAVANE in relation to the product supplied. After that time the products will be considered as confirmed by the customer.
The claim must be made through email: email@example.com. ARTE JAVANE is not responsible and reserves the right to refuse any possible returns in case of merchandise is in bad condition due to improper use or transport damages.
The transportation expenses caused by withdrawal of authorized merchandise will be assumed by ARTE JAVANE, so that the Client will send the material to ARTE JAVANE by postage and ARTE JAVANE will return the repaired material at prepaid expenses.
If a product is received for repair and it is verified that its operation is correct, it will be returned to the customer at a reasonable cost.
Refunds will only be accepted in the following cases:
a) The return of non-defective merchandise as the standard will not be accepted. Even so, in special cases there could be exception, but always with the prior approval of ARTE JAVANE.
B) Defective material at the time of receipt: If the material is defective, a request must be made by e-mail. Once the return is accepted, it must be sent to ARTE JAVANE with its original packaging.
C) Defective material during warranty period: In case of defective material within the warranty period, the warranty management will be accepted.
Your original packaging will not be required. After approval the return of the product must be sent to ARTE JAVANE within a maximum term of 14 days. After 14 days the return will be canceled.
The guarantee of all our products will be the one established by the manufacturer.
- METHOD OF PAYMENT AND SHIPPING
When ordering, the customer can freely choose to pay the purchases made to artejavane.com by: BANK TRANSFER, PAYPAL or CREDIT CARD. The payment method will be reflected in invoice. The agreed conditions Between the Client and ARTE JAVANE must be respected.
Failure to pay in full or in part of any invoice on the due date will result in the application of surcharge of 3% per month. Orders placed before 2:00 a.m., from Monday to Friday (excluding Holidays) will be delivered in 72 hours
The delivery of the product to the Final Customer, through the web, is in charge of ARTE JAVANE. Once the order has left our platform, the transport agency will send a text message to the mobile phone number of the recipient, communicating the date of delivery of the order.
- PRICE POLICY AND VALIDITY OF OFFERS
ARTE JAVANE’s offers usually have a validity period of 4 working days unless otherwise indicated and we reserve the right to modify prices until the order confirmation have been received.
- ADVERTISING AND ADVERTISING MAILING
According to the general conditions of sale of ARTE JAVANE, our customers are incorporated into our database, so you will receive mailings with offers of our products and news regarding them.
If you wish to exercise the right of cancellation of this service, please, contact us. In every mailing you receive, you can unsubscribe yourself in case you do not longer wish to receive more offers from ARTE JAVANE.
- CANCELLATION OR MODIFICATION OF ORDERS
Upon the receipt of an order, we proceed to the execution and from that moment no cancellations or modifications will be accepted.
- RISK TRANSPARENCY
The risk of loss and / or damage is transmitted to the customer from the moment the goods are shipped to the customer.
DELIVERY OF THE PRODUCT
The product is considered delivered when leaving the warehouse of ARTE JAVANE (Ex-stock ART JAV)